Dear Sherry,

I wanted to take a few moments to thank you for providing our company with a top notch online program for our vacation rentals.

I am very pleased to have RealTimeRental as our rental database and online service for our vacation rental properties. The back office services are highly effective. Checking availability and lease creation is a snap, especially when you have 10 or 12 agents working on the system at the same time. The back office reports are so helpful in keeping track of check in, checkout and money. When I have a learning curve or a question about the program, the response I get from RealTimeRental is immediate. And if there is not an immediate answer, I get the needed information in a very timely manner. I find the people and service to be highly professional and very responsive. That is probably one of the things I like best about your service — it is personal. If I contact you about a question or concern, I always feel like I am important and not an interruption. I believe acquiring this online service has been a big step into creating a more robust rental service for my offices.

Thank you,

Maggie Flartey-Kaminski, CEOBroker, - CENTURY 21 Select Group RM 419176;
Blakeslee, PA

RealTimeRental is a software program that is moving with the times via their marketing strategies, software expertise and hands on response team. I migrated to RealTimeRental from another reputable reservation software program approximately 6 years ago, and fortunately have not had to look back and regret this long-term decision. I am always amazed to see new features that are popping up in the RealTimeRental software as we move forward in different directions on our internal business. RealTimeRental is a true partner not because they just produce the same product year after year, but they actually lift you up as a real estate professional because of their timely enhancements on a continual basis. For instance, we were receiving an inordinate amount of inquiries from FlipKey. I had no idea they were from RealTimeRental and assumed one of our proactive agents took the extra step and put our inventory in additional channels; I just recently discovered this is fed through RealTimeRental from us being a partner with them. I never have any trouble reaching anyone from the RealTimeRental team and that is truly invaluable. Any questions, they are right on it. The migration was made manageable with RealTimeRental's intense dedication to a new client and wanting to make sure they carried the majority of the load through the process. We migrated our entire system and were literally up and running with RealTimeRental in a matter of days. The accounting department got undivided attention and RealTimeRental did not rest until our entire staff was 100% comfortable with the system and all facets were smooth and running. Sherry was my contact 6 years ago, and remains a strong point of contact today. The price point also that RealTimeRental offers is fair and is of great value, especially for small businesses that need cutting edge technology yet do not have million dollar technology budgets. RealTimeRental is worth every penny and they are a great asset to our company and have helped us achieve success and growth in the past years. I boast to new clients about our software program and use this as a sell when discussing all the features that RealTimeRental offers to the property owner to track reservations and payments.

Lorri O'Brien — Rivers By The Sea, York Beach, Maine

As a small business owner, I appreciate a few things that Real Time Rental does for me. First, property search on our web site is very professional and always accurate - that's huge.
Second, by keeping track of the day-to-day operations (lease status, payment tracking), RTR allows me to focus on the marketing and growth of my business. Finally, the year-end accounting is a huge time saver. Knowing that I can have important accounting information at the click of a button is always very reassuring.

Dave Grant, Owner - Blue Moose Vacations, North Conway, NH

As you all know rentals are a very important aspect of our industry. My name is Gail Wilsey Morrison and I am the broker/owner of Wilsey Realty, LLC in Cape May, New Jersey. We opened our doors in April of 2005 and have since tried two different rental programs. The first one was fairly strong from an accounting standpoint, however did not have a live site at the time we signed up. It was a small 2 man operation and often difficult to get answers and phone calls returned. We used that company for about 2 years and switched about a year and a half ago to another internet driven program. This program was user friendly for our customers; however it lacked a strong financial and accounting system. This past spring I contacted RealTimeRental to investigate their program. I was delighted to find that they have a strong accounting/financial system, a strong internet user friendly site for our clients and customers, a large staff that has been available and gets back in touch, and an overall fabulous rental program for our industry. Sherry Tomasso, Joe Testa, Tim O'hara and all of their contact and support staff have been a pleasure to work with.

Having changed systems before, this transition has been painless and I believe is a great indication of the success of their business.
I am excited to be a part of the RealTimeRental program and would gladly speak to any potential clients should they have questions.

Thank you,

Gail Wilsey Morrison, Broker/Owner - Wilsey Realty, LLC

My husband, Butch and I did a lot of research and we worked with Sherry Tomasso on the demo almost 6 years ago. The main differentiation at the time that separated RealTimeRental from the competition was price. RealTimeRental did what their competitors did, but for less up front. RealTimeRental was also very customizable, and with our requirements, we could not work with any 'out of the box' system.

The team at RealTimeRental were always easy to work with.

Since our decision to move with RealTimeRental over their competition, I've heard so many stories from peers around the country, who had software outages for as much as 5 days at a time. We never had an outage of that nature with RealTimeRental.

So I believe that our the decision that we made was a good one and I don't regret it.

Rita Wilcox - Rocky Point Reservations

Summer rentals are a large part of our company's business. With over 1500 properties in our database and several thousand reservations to track annually, one of our concerns was with rental systems was our volume. From my experience with RealTimeRental, no company is too large or does too much business.

In addition to the system's capabilities, the internet driven system is user friendly. We regularly receive compliments from our customers who use our website for their rental search. We also benefit tremendously as we are in a unique market place and share our rental listing authorizations with other local vacation rental managers. The RealTimeRental system has tracked these alternate bookings for us since 2000 and we've never had a double booking with an agency who utilizes the technology as well.

No other system that I have come across has the same capabilities and that's why I endorse RealTimeRental to any property management company.

Dustin Laricks - Coldwell Banker Laricks Real Estate

Our agency had developed our own in house software and had reached the point in growth that we needed to make a software improvement to facilitate our growth. Due to the size of our book of business we felt the best solution was to have a web based program that owners could access and worked with most of the other offices that we deal with, eliminating the need to phone in our rentals to them. In addition, we wanted a stable back office solution that made check issue and 1099 reporting easy.

After doing much research we chose Real Time Rental. They were on the right path with their software and it met our needs. Having gone through two seasons and having the major realtors in our area on Real Time Rental has proven our decision was the correct one.

Real Time continues to listen to their users and improve their software program going forward.

Dan Taylor - G.Anderson Agency

I would say that the tech support is the one thing that puts RTR ahead of the competition. Software is only as good as the support department that stands behind it. My feeling is that a program with all the bells and whistles does no one any good if you can't use it or teach someone how to take advantage of all the features. I don't have that issue with RealTimeRental. The support team is great and Tim has been fantastic from day one.

The reporting is getting better and custom reports are always options to customize reports if you need one specific for your business. In fact, we just began using a new custom report will help a great deal with various requests we receive from Housekeeping, Maintenance and Reservations for Owner and residence information.

Compared to what I have previously experienced, the conversion process from our former software was a smooth transition. Our questions and concerns were always taken seriously by RTR and every effort was made to provide an immediate solution. Barring that, the situation was addressed in a timely manner.

For what we pay and what we get I think RTR gives us the most bang for our buck. Ease of use and Security of Data are two areas that puts RTR ahead of the competition.

RTR reservation system is swift, user friendly and reliable.
We have been clients of RTR for many years and look forward to continuing a great relationship!

James W. Morey - Seapointe Village Realty, LLC